Data Handled Responsibly
Effective Date: September 21, 2026
Neu Insurance (“Neu Insurance,” “we,” “us,” or “our”) respects the privacy of our clients, prospective clients, website visitors, and others who interact with us. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our website, insurance services, quote requests, communications, and related business activities.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
The information we collect depends on how you interact with Neu Insurance and the type of insurance product or service involved. We may collect contact information such as your name, mailing address, email address, and telephone number. We may also collect personal identification information, insurance history, policy details, claims history, property or vehicle information, business information, financial information, employee information, payroll, revenue, ownership details, and other information reasonably required to evaluate insurance needs or obtain coverage.
Depending on the type of insurance requested, we may also collect information relating to insured property, vehicles, business operations, beneficiaries, previous losses, incidents, risk factors, and underwriting requirements. Applicable law may classify some of this information as sensitive personal information.
When you use our website, we may automatically collect certain technical information, including your IP address, browser type, device information, referring pages, pages viewed, approximate location derived from your IP address, and information about how you interact with the website.
We may also collect information you voluntarily provide through contact forms, quote requests, telephone calls, emails, consultations, applications, and other communications.
We may collect personal information directly from you when you contact us, request a quote, submit an insurance application, purchase coverage, file a claim, request policy changes, or otherwise communicate with us.
We may also receive information from insurance carriers, wholesalers, managing general agents, underwriters, claims administrators, adjusters, consumer reporting agencies, government databases, motor vehicle records, property records, loss-history databases, service providers, and other lawful sources where permitted.
When the law requires your consent or authorization before we obtain certain records or reports, we will request it.
Neu Insurance may use personal information to provide insurance quotes, evaluate insurance needs, prepare and submit applications, communicate with insurance carriers, obtain underwriting decisions, place coverage, bind policies, process renewals, service existing policies, assist with claims, issue certificates, process policy changes, and respond to client requests.
We may also use personal information to verify information, prevent fraud, maintain records, process transactions, meet underwriting requirements, comply with legal and regulatory obligations, improve our website and services, protect our systems, respond to inquiries, and communicate about products or services that may be relevant to you.
We may also use your information for another purpose when we explain that purpose at the time of collection or when you give us consent.
Insurance transactions often require us to share information with other parties. We may disclose personal information to insurance companies, brokers, wholesalers, managing general agents, underwriters, claims administrators, adjusters, investigators, attorneys, insurance support organizations, and other insurance-market participants when reasonably necessary to obtain, place, administer, renew, or service insurance coverage.
We may also disclose information to service providers that support our operations, including website hosting providers, technology vendors, communication platforms, customer relationship management systems, security providers, payment providers, analytics services, document management providers, and other business service providers.
We may also disclose information to regulators, licensing authorities, courts, government agencies, law enforcement, professional advisers, or other parties when the law requires or permits us to do so. We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.
We may disclose information at your direction or with your authorization. We do not disclose personal information to unrelated third parties for their independent purposes unless you authorize the disclosure, applicable law permits it, or this Policy otherwise describes it.
Federal and state insurance and financial privacy laws may govern certain information that we collect in connection with insurance products and services, including the Gramm-Leach-Bliley Act and applicable state insurance privacy requirements.
When these laws apply, Neu Insurance handles nonpublic personal information according to the applicable federal and state requirements. California insurance privacy laws may also govern how insurance agencies, insurers, and insurance support organizations collect, use, disclose, and protect certain personal information.
Neu Insurance may provide additional notices, disclosures, authorization forms, or privacy choices during an insurance transaction when applicable law requires them. This Privacy Policy does not replace any separate insurance or financial privacy notice that the law requires us or an insurance carrier to provide.
Insurance and financial privacy laws may regulate certain information separately and may limit or replace some of the consumer rights described elsewhere in this Policy.
Our website may use cookies, pixels, analytics tools, and similar technologies to support website functionality, remember preferences, understand website usage, improve performance, maintain security, and measure the effectiveness of communications or marketing.
These technologies may collect technical and usage information, including your IP address, browser type, device information, referring source, pages viewed, and interactions with our website.
When the law requires us to provide privacy or cookie controls for non-essential technologies, we will provide the appropriate options. You may also adjust your browser settings to block or delete cookies, although doing so may affect certain website functions.
Neu Insurance may link to third-party insurance carriers, quote systems, application platforms, payment processors, mapping services, and other external websites or services.
When you leave our website or submit information through a third-party platform, that third party may collect and use your information according to its own privacy policy, terms, and security practices. Neu Insurance does not control the privacy, security, content, availability, or data-handling practices of independent third-party websites and services.
When you provide your contact information, we may use it to respond to inquiries, discuss coverage, provide insurance quotes, follow up on applications, service policies, communicate about claims, or provide information about relevant insurance products and services.
When the law permits and your consent supports the communication, we may contact you by telephone, email, or text message. We do not require you to consent to promotional communications as a condition of purchasing insurance unless we clearly state otherwise.
You may stop promotional emails by using the unsubscribe option included in the message. You may stop promotional text communications by following the instructions provided with the message. We may continue to send necessary service, transactional, policy, claims, legal, or account-related communications when the law permits us to do so.
Neu Insurance uses reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, transmission method, electronic storage system, or security measure can guarantee complete protection. As a result, we cannot guarantee that unauthorized parties will never access, disclose, alter, or obtain information despite our safeguards.
We retain personal information for as long as reasonably necessary to provide insurance services, maintain policy and transaction records, respond to claims, meet carrier and underwriting requirements, prevent fraud, resolve disputes, and satisfy legal, regulatory, licensing, tax, contractual, and operational obligations.
Retention periods may vary depending on the type of information, the insurance product involved, and applicable legal requirements. When we no longer reasonably need information and no law requires us to retain it, we may securely delete, anonymize, or dispose of it.
Depending on where you reside and subject to applicable legal exemptions, you may have certain rights regarding your personal information. These rights may include the ability to request access to personal information, request correction of inaccurate information, request deletion of certain information, obtain a portable copy of certain information, limit certain uses of sensitive personal information, or opt out of certain sales, sharing, or targeted advertising where applicable.
Some state laws may also allow you to appeal certain privacy decisions or exercise privacy rights without unlawful discrimination.
Some information that Neu Insurance collects through insurance transactions may fall under separate federal or state insurance and financial privacy laws. Those laws may exempt that information from certain state consumer privacy requirements or provide a different set of rights and procedures.
We may need to verify your identity before processing a privacy request. If an authorized agent submits a request for you, we may ask the agent to provide reasonable proof of authority as permitted by law.
We will review and respond to verified privacy requests according to the timelines, exceptions, and procedures that applicable law requires.
Neu Insurance does not sell personal information for monetary payment.
Certain analytics, advertising, or website technologies may qualify as “sharing,” “targeted advertising,” or a similar regulated activity under some state privacy laws even when no money changes hands. When applicable law gives you the right to opt out of those activities, Neu Insurance will provide an appropriate method for exercising that right.
Our website and insurance services do not target children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through the website.
A parent, guardian, policyholder, employer, or another authorized individual may provide information about a minor when legitimate insurance purposes require that information.
Some browsers provide a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests.
When applicable law requires Neu Insurance to recognize a supported browser-based opt-out preference signal, we will process that signal according to the applicable requirements.
Neu Insurance may update this Privacy Policy periodically to reflect changes in our business operations, insurance services, website, technology, or legal requirements.
When we update this Policy, we will post the revised version on our website and change the effective date. If applicable law requires additional notice for a material change, we will provide that notice.
If you have questions, concerns, or privacy requests regarding this Privacy Policy or how we handle personal information, you may contact Neu Insurance at 4040 Palos Verdes Dr N #107, Rolling Hills Estates, CA 90274, United States.
You may also contact us by phone at +1 310-515-0382 or by email at neu@arroyoins.com.
Please provide enough information for us to understand your request and verify your identity where required.
Make the First Move
If you have concerns about your privacy or personal information, our team is available to provide clear answers and support.
